Refund and Returns Policy

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Return & Refund Policy

At Cloud Rush, we strive to ensure every customer has a seamless shopping experience. If you are unsatisfied with your purchase, we offer clear guidelines for returns, exchanges, and refunds.

Returns:

  • Eligibility: Items must be returned within 30 days of delivery.
  • Condition: Products must be in their original, unused condition with all packaging and tags intact. Any item that shows signs of wear, damage, or tampering will not be accepted.
  • Return Process: To initiate a return, please contact us at [Customer Support Email] with your order details and reason for return. Once your return request is approved, we will provide further instructions on how to return the item.
  • Return Shipping: Return shipping is the responsibility of the customer unless the item was received damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds:

  • Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return conditions. If the item is approved for a refund, you will be notified via email.
  • Refund Processing: Approved refunds will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
  • Non-Refundable Items: Certain items, such as gift cards, perishable goods, custom orders, and items on sale or clearance, are non-refundable.
  • Partial Refunds: In certain circumstances, a partial refund may be issued if an item shows signs of wear or damage upon inspection.

Exchanges:

  • Defective or Damaged Products: We offer exchanges for products that are received damaged or defective. If you need to exchange an item for the same product, please contact us within 7 days of receipt at [Customer Support Email], and we will provide instructions for the exchange process.
  • Shipping for Exchanges: For defective or incorrect items, we will cover the cost of return shipping. However, exchanges for other reasons will require the customer to cover shipping costs.

Cancellations:

  • Order Cancellation: If you wish to cancel an order before it has been shipped, please contact us as soon as possible. If the order has already been processed and shipped, you will need to follow the return process once you receive the item.

Shipping Fees:

  • Non-Refundable Shipping: Please note that original shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product).

Lost or Stolen Packages:

  • Responsibility: Cloud Rush is not responsible for lost or stolen packages confirmed to be delivered to the address provided by the customer. If tracking information confirms that your order has been delivered, please contact your local post office or courier service for assistance.

How to Reach Us:

If you have any questions or concerns regarding our Return & Refund Policy, please reach out to our customer support team at [Customer Support Email] or call [Customer Support Phone Number]. Our team will be happy to assist you in resolving any issues.