Shipping & Delivery Policy

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Shipping & Delivery Policy

At Cloud Rush, we are committed to delivering your orders promptly and securely. Please review the following details about our shipping process:

Shipping Locations:

  • We currently ship across [Countries/Regions where Cloud Rush ships]. For any exceptions, please contact our support team.

Processing Time:

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment is received.
  • Once your order is processed, you will receive a confirmation email with tracking details.

Shipping Methods & Delivery Time:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Delivery times are subject to the carrier’s delivery schedule and may vary due to unforeseen circumstances (e.g., weather, customs delays).

Shipping Costs:

  • Shipping fees are calculated at checkout based on the size, weight, and destination of your order.
  • Free Shipping: We offer free standard shipping on orders over [Dollar Amount] for domestic orders.

International Shipping:

  • International shipping times and costs will vary depending on the destination country.
  • Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.

Order Tracking:

  • Once your order is shipped, you will receive an email with a tracking number. You can track your package through our website or the courier’s tracking system.

Lost or Delayed Packages:

  • Cloud Rush is not responsible for delays caused by carriers or for lost packages if tracking shows the item as delivered. However, we will assist you in contacting the courier to resolve any issues.

Address Changes:

  • Please ensure that your shipping address is correct before placing an order. Address changes cannot be made once an order is shipped.

Failed Deliveries:

  • If a package is returned to us due to incorrect address, refused delivery, or unclaimed from the carrier, the customer will be responsible for re-shipping costs.

Contact Us:

If you have any questions or concerns about your order, feel free to contact us at  [Customer Support Email] or [Customer Support Phone Number].